Help Centre
Answers to common questions about the RemoteTeam platform for professionals and employers.
Getting Started
Click Register in the top navigation and select your account type: Professional (applicant) or Employer. Fill in your details, verify your email, and complete your profile. The whole process takes less than five minutes.
For Professionals
After signing in, go to My Profile from your dashboard. Add your professional headline, summary, work experience, education, and skills. You can also upload your resume or use the built-in resume builder to create one directly on the platform.
For Employers
From your Employer Dashboard, use the talent search to filter professionals by role, skill, experience level, and availability. Click any profile to view full details including their resume, work history, and contact information (subject to the candidate's privacy settings).
Account & Security
On the sign-in page, click Forgot Password and enter your registered email address. You will receive a reset link within a few minutes. Check your spam folder if it does not arrive.
Billing & Subscriptions
We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is processed securely through our payment provider.
Still need help?
Our support team is ready to assist you.
Support Hours
Monday to Friday, 9:00 AM to 5:00 PM EST.
We aim to respond to all tickets within 24 hours.
Account Settings
Update your profile, privacy options and notification preferences anytime.
Sign in to access settingsReport an Issue
Experiencing a technical problem? Submit a ticket with a description of what happened.
Submit a Ticket